About The Webinar
Communications Service Providers must cope with increasingly demanding customer bases, siloed processes & systems, and IT budgets that may not fit business aspirations.
If you successfully navigate these challenges, you will be in the position to create new revenue streams and increase customer satisfaction. But how do you establish the foundation needed for telecom innovation?
RESERVE YOUR SPOT
SETTING THE FOUNDATION FOR
The challenges facing Communications Service Providers
How disparate systems impact your business
THURSDAY, JULY 25TH | 1PM EST / 10AM PST
WHAT YOU'LL LEARN
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MEET YOUR HOSTS - CloudSmartz
MATTHEW RAY, Vice President of Marketing
Matthew is head of marketing and has been in the telecom industry for 12+ years coming from Global Crossing, Level 3, and EarthLink before joining CloudSmartz. He has focused the last 5 years on digital marketing and support of market development, digital content creation, and bridging the gap to collaborate with Sales and Business Development teams to enable digital transformation solutions for next-generation service providers.
Key factors that will drive the foundation for innovation
Tips to increase customer engagement & satisfaction
AMAN SHARMA, Director of Customer Experience
Aman is responsible to translate management's vision around our Digital Customer Experience solutions. Acumen360 is a foundational Digital Experience Platform (DXP) that enables Telecommunications Service Providers of all sizes to quickly deploy digital customer journeys and introduce SDN-based on-demand, automated services, and digital operational efficiencies. Aman also manages the entire platform's life cycle from strategy to tactical activities by understanding the business priorities & plan the journey to the ideal enterprise solution through relevant milestones. Day-to-day, Aman will work with different clients in a consultative way to help them translate internal business objectives into specific digital objectives and developments.
Strategies to capitalize on telecom innovation